We are delighted to be back open safely. You can find out more about what to expect from your visit and our safety measures in place by clicking here.
Please read our FAQs carefully below before booking your tickets.
If you have any concerns or questions, please do not hesitate to email firstname.lastname@example.org for support.
Frequently asked questions
How do I book a ticket?
You can book for all events on our website or by calling our Box Office on 0151 709 4988.
You are able to contact our box office at the following times:
Via Phone: Tue – Fri, 10am – 5pm
In Venue: Thu, 10am – 5pm & 2 hours before show time
You can book tickets for our shows 24/7 using our website.
Please note that we are currently not doing physical tickets or brochures.
If you have any questions please email email@example.com and somebody will respond to you within 48 hours or call 0151 709 4988 at the times listed above.
What is the capacity at Unity?
As of Thursday 21st October 2021 Unity will be returning to full capacity in line with the other venues across the region.
All staff will remain in face coverings and will need to provide a negative test before beginning their shift.
Though masks are not mandatory for audiences, we are still encouraging all visitors to continue to wear a face covering for the safety of all.
We will continue to maximise ventilation throughout the building.
How will I receive my ticket?
All tickets will be delivered as an email attachment.
Upon arrival at the venue, you will then show this email attachment to our Front of House team who will direct you to the theatre. You may display your ticket on either a mobile device or as a printout.
Physical tickets will not be issued by Unity in 2021 to reduce the amount of paper being both printed and exchanged.
If you do not have an email address or require a specific seat for access purposes, please call our box office line and we can certainly make arrangements for you.
Are Refunds Available?
If Unity is required to close or an event is cancelled, you will be contacted within 48 hours with the option to donate your ticket value, receive credit on your account to the value of your order or receive a full refund. If a refund is requested this will be processed within 14 days.
If the show continues as planned, tickets cannot be exchanged or refunded.
Discounts & Concessions
At Unity we work to make our performances as affordable as possible.
Concession price type is available for the following groups:
Over 60s, Under 16s, Full-time Students, Registered Disabled, Job Seekers and Groups of 10+
Students and Over 60s will be asked to provide ID upon arrival at the theatre.
Free carer tickets are available on all events.
Creatives can access £6 tickets across the programme but must be signed-up to the Creative’pool Membership to access this.
All our access facilities remain unaffected by any changes due to the pandemic, including multiple wheelchair spaces for every performance. To find out more about access click here or call our friendly box office team, we are here to help.
Free carer tickets are also available on all productions and you are able to reserve your Wheelchair Space at box office.
Our auditorium is unreserved but you can request a specific seat when you check out or by emails firstname.lastname@example.org
Our programme includes BSL, Audio Description, Captioned and Relaxed events as well as the option to view performances online. You can find out more about this here.
Why is my seat unreserved?
When booking for an event at Unity, your ticket will be unreserved. This allows us to adapt to changing COVID regulations and ensure maximum safety for audience members.
It also allows us to provide a tailored, safe experience for those who require specific seating or the use of a hearing aid loop, BSL interpreter or Audio Description service as the best seating for these facilities can change from show to show.
Finally an unreserved auditorium allows us to offer a professional, digital version of the event through different camera positioning. This gives those unable to return to the theatre a high quality experience. Please be assured that audiences will not feature in these films.
How to book for an online event
When booking for an online event, if booking in advance of the performance dates, you will receive an email confirmation confirming your booking.
When the performance becomes available to watch you will then receive a unique viewing link and password to access the event.
Latecomers can be admitted at a suitable point in the performance