We are delighted to be back open safely. You can find out more about what to expect from your visit by clicking here.
At this time, all our live events will take place in a socially-distanced auditorium. Please read our FAQs carefully before booking your tickets:
Q: Who can I book tickets for?
A: If you are booking more than one ticket to be sat together, these must be for people within your household or social bubble only. If you are booking tickets for people outside of your household bubble, please email firstname.lastname@example.org with your booking reference and the split required, and we will ensure your seats are socially distanced. Please note, bookings of 6 tickets or more will be cancelled.
Q: How do I book tickets?
A: We are currently operating a reduced box office as a result of staffing changes, furloughing and our reduced programme. Bookings can only be made via the website or over the phone. If you have an enquiry regarding booking a ticket, please email email@example.com or call 0151 709 4988. A small number of seats have been held back from sale for those struggling to book online.
When booking your ticket online the process is simple. Head to the event page of the live-production you wish to book and select the number of tickets you require. You will not be asked to choose your seating at this time.
Q: How will I receive my tickets?
A: 2 weeks prior to performance your seats will be allocated and sent to you, alongside your e-ticket.
Q: Why will I not receive my seat number at the point of booking?
A: Allocating the seating arrangement 2 weeks prior to booking allows us assess the different groups who have purchased tickets and subsequently accommodate multiple size groups of up to six, including individual seats. It also allows us to accommodate access requests even in a reduced capacity auditorium to ensure everybody who wishes too can return to the theatre safely and comfortably.
Q: Can I get a refund on my ticket if I am unable to attend?
A: If Unity is required to close or an event is cancelled due to COVID-19 bookers will be contacted within 48 hours with the option to donate the ticket value, receive credit on their account to the value of their order or receive a full refund. If a refund is requested this will be processed within 14 days.
If the show continues as planned, tickets cannot be exchanged or refunded. The exception is if a booker or a member of the booker’s household is experiencing COVID-19 symptoms. If this is the case you must inform the Box Office with 24 hours notice. The Box Office will then credit your account with the full amount to be used on another event within one year.
Q: Can I still book accessible tickets?
A: Yes. All our access facilities remain in place including wheelchair seats. To find out more about access click here or call our friendly box office team, we are here to help.
Having trouble booking online? Call us on 0151 709 4988
Q: Are there any changes to my visit I should be aware of on the night of the performance?
A: Yes, things will feel slightly different, but this is all to keep you safe. As government guidance is changing regularly, the week before the event you will receive an email outlining our most up-to-date COVID safety, including guidance on mask wearing, refreshments, pre-ordering drinks, seating, arrival time and ticket checks.
If you have any concerns or questions, please do not hesitate to email firstname.lastname@example.org for support.
By phone: 0151 709 4988
1 Hope Place