We are delighted to be back open safely. You can find out more about what to expect from your visit and our safety measures in place by clicking here.
At this time, all our live events will take place in a socially-distanced auditorium.
Please read our FAQs carefully below before booking your tickets.
If you have any concerns or questions, please do not hesitate to email firstname.lastname@example.org for support.
Frequently asked questions
How do I book a ticket?
You can book for all events on our website or by calling our Box Office on 0151 709 4988. Our phone lines are open Tuesday – Friday, 12pm – 5pm.
Due to COVID regulations, all ticketed events must be booked in advance.
Walk-up tickets will be unavailable (excluding drop-in events and the Creative’pool Programme).
For in-venue productions you can purchase your ticket online up to one hour before the event.
A small number of seats have been held back from sale for those struggling to book online.
How will I receive my ticket?
For our 2021 season, all tickets will be delivered as an email attachment.
Upon arrival at the venue, you will then show this email attachment to our Front of House team who will direct you to your seat. You may display your ticket on either a mobile device or as a printout.
Physical tickets will not be issued by Unity in 2021 to reduce the amount of paper being both printed and exchanged.
If you do not have an email address or require a specific seat for access purposes, please call our box office line and we can certainly make arrangements for you.
Are Refunds Available?
If Unity is required to close or an event is cancelled due to COVID-19 bookers will be contacted within 48 hours with the option to donate the ticket value, receive credit on their account to the value of their order or receive a full refund. If a refund is requested this will be processed within 14 days.
If the show continues as planned, tickets cannot be exchanged or refunded. The exception is if a booker or a member of the booker’s household is experiencing COVID-19 symptoms. If this is the case you must inform the Box Office with 24 hours notice. Box Office will then credit your account with the full amount to be used on another event within one year.
Discounts & Concessions
At Unity we work to make our performances as affordable as possible.
Concession price type is available for the following groups:
Over 60s, Under 16s, Full-time Students, Registered Disabled, Job Seekers and Groups of 10+
Students and Over 60s will be asked to provide ID upon arrival at the theatre.
Free carer tickets are available on all events.
Creatives can access £6 tickets across the programme but must be signed-up to the Creative’pool Membership to access this.
All our access facilities remain unaffected by a socially distanced auditorium, including multiple wheelchair spaces for every performance. To find out more about access click here or call our friendly box office team, we are here to help.
Free carer tickets are also available on all productions.
Our programme includes BSL, Audio Description, Captioned and Relaxed events as well as the option to view a recording online one-month after the live performance, for a Pay What You Can rate. You can find out more about this here.
Why is my seat unreserved and allocated later?
When booking for an event at Unity, your ticket will be unreserved, and you will be allocated a seat number nearer to the performance. This allows us to adapt to changing COVID regulations and ensure maximum safety for audience members.
Allocating the seating arrangement 2 weeks prior to booking allows us assess the different groups who have purchased tickets and subsequently accommodate multiple size groups, including individual seats, safely. It also allows us to accommodate access requests even in a reduced capacity auditorium to ensure everybody who wishes too can return to the theatre safely and comfortably.
How to book for an online event
When booking for an online event, if booking in advance of the performance dates, you will receive an email confirmation confirming your booking.
When the performance becomes available to watch you will then receive a unique viewing link and password to access the event.
Latecomers can be admitted at a suitable point in the performance