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PURPOSE OF THE ROLE
This is a fast-paced, hands-on role in a busy venue and is not a desk-only position. It combines operational leadership and line management with on-the-ground delivery on show nights, including regular evening and weekend work and the practical, physical demands of preparing spaces, supporting bar/FOH activity, and responding quickly when things change.

A key priority of this post is to enhance our private hire processes, increase bookings, and maximise income through proactive sales, stronger promotion and an improved customer journey, working closely with the Marketing & CRM Manager and making effective use of our CRM and ticketing system (TicketSolve).

HOW TO APPLY
To apply, please send: to eleanor@unitytheatre.co.uk

– Your CV, and A supporting statement answering Questions 1–4 below.

These questions are designed to help us understand your experience, judgement and motivation for the role beyond what is captured in your CV.
We recommend a total word count of no more than 1,000 words across your answers (but you are welcome to write less).
Questions

1. Private hires: turning enquiries into bookings
Tell us about your experience managing venue/private hires or events bookings. Walk us through your approach from enquiry to delivery. What do you do to improve conversion and keep the client experience professional?

2. Commercial thinking and income growth Give an example of how you increased income in an events/venue setting (e.g. more bookings, better conversion, higher average booking value, upsells like staffing/bar/tech). What actions did you take, what changed, and what was the outcome?

3. People management in a casual workforce This role line-manages a casual Front of House team. Describe how you recruit, rota and manage casual staff to keep standards high and shifts covered. Include how you handle reliability issues, performance concerns, and keeping required cover in place (e.g. Fire Officer/First Aid) without it becoming a constant firefight.

4. Health & Safety and building operations This role has responsibility for FOH/public-facing building operations and fire safety management. Please describe your experience of managing Health & Safety in a live venue/events environment. Include an example of how you have identified and managed risk (e.g. crowd management, slips/trips, working at height exclusions, bar/service risks, evacuation planning), and how you ensured compliance checks, records and staff briefings were in place.
Please feel free to add any additional information that will support your application.

Recruitment timeline and important information

Closing date for applications: 22 February 2026

Interviews: Early March 2026, with a view to making an offer of employment to the successful candidate by mid-March.

Start date: The successful applicant will be required to commence work on or before 04 May 2026.

Please do not apply unless this is feasible.

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